Returns & Exchanges
At Chapel Down, we want you to be completely satisfied with your purchase. If your wine or spirits arrive damaged or do not meet our quality standards, we offer a straightforward returns process within 14 days of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue to initiate a return request.
Secure Packaging
Ensure the bottles are securely repacked in their original transit packaging to prevent any breakage during the return journey.
Collection or Drop-off
We will provide a prepaid shipping label or arrange for a courier collection at a time that is convenient for you.
Refund Processing
Once our cellar team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing